Telecommunications/Dispatch is the link between the community and the Police Department, Fire Department and Animal Control. It is staffed 24 hours a day for your assistance. Telecommunications Officers are highly trained and are responsible for taking 9-1-1 calls, non-emergency calls, dispatching police, fire, and EMS. They also dispatch animal control, code enforcement and take after hour calls for other city services, as well as many other duties.
9-1-1 Is For Emergency Use Only
Call 9-1-1 for emergencies only.
• It is appropriate to call 9-1-1 when you need to save a life, stop a crime or report a fire.
• 9-1-1 is the right number to call in an emergency when a prompt response is needed.
Know Your Cell Well
The current 9-1-1 system is designed for voice communications only.
• Texting 9-1-1 is not an option in most locales; you must dial 9-1-1 and speak with a call taker.
• Lock your keypad when you’re not using your phone, so 9-1-1 isn’t dialed by mistake. For the same reason, don’t put 9-1-1 on speed dial.
• Do not give old phones to children as toys. A wireless phone with no active service can still call 9-1-1.
• If you accidentally call 9-1-1, stay on the line and tell the receiver that you do not have an emergency.
9-1-1 Needs To Know Where To Go
• When calling 9-1-1, one of the first things you’ll be asked to provide is the location of the emergency you’re reporting.
• The call taker may not automatically know your location or may ask you to confirm it.
• Make sure you provide as much detail on your location as possible, such as landmarks, cross streets and mile posts.
Power Outage Reporting
Dispatchers ask that you do not call the PD during a power outage asking what’s causing it. It ties up our phone lines unnecessarily. The majority of the time they do not know why or how long the power outage will last. Phone lines get so busy with these calls it could hinder a caller that has information or prevent dispatch from getting an outside line.
If you have a power outage, contact AEP 866-223-8508 or www.aeptexas.com
CodeRed Emergency Alerts
This site allows residents of Port Lavaca, TX to sign up to receive emergency alerts and mass notifications from the City of Port Lavaca. Residents may add their personal contact information such as Cell Phone, Text Messaging or Email addresses. This information will only be used to contact you in the event of an emergency or mass notification. This information will not be sold or distributed to anyone outside of Port Lavaca City Government.